At Western Solvents, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.
 

Returns
 

We accept returns within 30 days from the date of purchase for eligible products.
 

To be eligible for a return:
 

• The product must be unused, unopened, and in its original packaging.

• The product must be in a resalable condition.

• Proof of purchase (invoice or order confirmation) must be provided.

• A Return Authorization must be obtained from Western Solvents before returning any product.
   

Products returned without prior authorization may not be accepted.
 

Non-Returnable Items
 

For safety, compliance, and quality assurance reasons, the following items cannot be returned:

• Opened or partially used products

• Products with damaged or altered packaging

• Custom blended or specially ordered products

• Hazardous materials that have been opened or improperly stored after delivery

• Clearance or final sale items (where stated)
   

Refunds
 

Once your returned product has been received and inspected, we will notify you of the approval or rejection of your refund.
 

Approved refunds will be processed to the original payment method.
 

Please note:

• Original shipping and delivery charges are non-refundable.

• A 20% restocking fee will be deducted from all approved returns.

• Any return shipping costs are the responsibility of the customer unless the return is due to an error made by Western Solvents or a product defect.
   

Refund Calculation Example
 

If your order total was $200.00:
 

• Original Purchase Price: $200.00

• Less 20% Restocking Fee: $40.00

• Less Original Shipping Charges: $50.00*

       Refund Amount: $110.00
*shipping charges may vary depend on the destination
 

Damaged, Defective, or Incorrect Products
 

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
 

Please provide:

• Order number

• Description of the issue

• Photographs of the product and packaging
   

We will review the claim and arrange a replacement, exchange, or refund where appropriate.
 

Return Shipping
 

Customers are responsible for arranging and paying return shipping costs unless otherwise agreed in writing.
 

We recommend using a trackable shipping service and retaining proof of shipment, as Western Solvents is not responsible for items lost or damaged during return transit.
 

Australian Consumer Law
 

Nothing in this Return Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law. Customers are entitled to applicable consumer guarantees where required by law.
 

Liability Disclaimer
 

Western Solvents supplies industrial solvents and chemical products intended for professional and lawful use. Customers are responsible for ensuring that products are suitable for their intended application and are handled, stored, transported, and disposed of in accordance with all applicable laws, regulations, Safety Data Sheets (SDS), and industry standards.
 

To the maximum extent permitted by law, Western Solvents shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, business interruption, property damage, personal injury, or environmental damage arising from the misuse, improper handling, storage, transportation, application, or disposal of any product supplied.

The customer assumes all responsibility and risk associated with the use of products purchased from Western Solvents.